FREQUENTLY ASK QUESTIONS

In simple definition. A Domain name is a unique name used to identify or locate your website online. For example, in the URL https://www.whitesoltech.com  the domain name is whitesoltech.com.

The choice of domain name depends on what you want to use it for. In most cases, it can be the name of your company or a name related to your niche. A good domain name has to be easy to pronounce, spell and memorable, not confusing. Avoid the use of numbers, funny characters like underscore, hyphen so that if you are telling people about it over the phone they can easily get it fast.

In a simple definition. A web hosting is a type of Internet hosting service that allows your website to be seen and accessed through the World Wide Web.

There are different types of hosting servers , before choosing a hosting servers make sure it has the necessary capabilities for dynamic features and functionalities, etc.  like ours.

The time it takes to build a site depends on the intricacy of the site. Tip, ten to thirty days. If you have a deadline, we will work hard to meet it. The most common cause of delay is the supply of content (text/images) from the client.

It depends and most of the time, a meeting isn’t necessary and the work is completed with only discussions over phone and email. We work on local server and afterwards upload our work to subdomain that only the clients can access. The client will then review the website for changes and corrections. The site isn’t made available to the public until it looks and works exactly as you wish.

The cost of a website varies, it depends on its complexity. We are happy to discuss your requirements and provide a quote at any time. You can also get the idea on our home page on the “How Much Does It Cost?” section.
We fully support any website we developed and always available to answer you at any time you need our support. , we also offer website maintenance and management services.
Yes, after developing the website we send you all the details about your website. The login urls, username and passwords of your admin area of your website and the hosting accounts.
You may move your site to another Web hosting service at any time. Once your website has been completed, we send you a copy of your website. You can also create a backup copy of your website through your hosting account we provided for you.
Text  should be ms-word format, Images JPG or PNG, videos MP4,. If this is not possible, we can help get  it ready for the website.
Yes, all our websites are search engine friendly,  all designs are compliant with search engine guidelines. It is also good to always re-evaluated your website regularly as search engines do change their rules and algorithms. This will ensure that your site is up to date and compliant with the new rules.
We discuss your website requirements and price accordingly and the delivery date. Once you have placed your order with us, we will adhere to our quoted price.

 

We use Content Management System to develop our website and it makes it easy for you to  update your website by yourself or subscribe to  our cost effective  maintenance and management package for frequent updates and use your time for your business. You can update individual pages or particular sections of your website such as company news.

Yes, Whitesol Technologies is a one-stop shop. You do not have to worry about who to call if you have problems. We  take care of everything from registering your domain name and web hosting to designing and building  and maintaining it for years to come.

Whitesol Technologies  Web hosting service has been up 100% of the time for many years. We have the necessary backups in place to deal with the issue quickly should our servers have any problems in the future .
If you are not satisfied with the website, we will work with you further and come up with another design. Our aim is to develop  a website that you are completely happy with.
You can have as many pages as you’d like. In fact, the more the better from a search engine’s point of view!
Yes. We can redesign your existing website or give you a completely new look. We can also can provide a free website evaluation. We will show you how your site can take advantage of the latest Web technologies.
The website is owned by you. We will send you a copy of the site. If you wish to work with another Web developer or hosting company, you can use the copy.

website management, maintenance and support is a yearly contract which includes the following:

  • updating to the latest version of the plugins and cms and bug fixes that may become available during the time of your maintenance agreement.
  • Updating the contents(videos, images or texts) of the website that you may like to change or remove from the website.
  • Answer any technical questions regarding your website.
  • It also includes on page SEO.

Three months free support starts’ counting immediately your website was delivered to you. We use it to make sure that everything works perfectly well before going into the yearly contract.

We send the expiration notices out 30 days prior to the expiration date, to ensure appropriate time is given to decide if you will subscribe for the yearly maintenance .

We send our renewal notices out  30 – 60 days prior to the expiration date, to ensure appropriate time is given to decide for the renewal .

A renewal prior to expiration ensures continuous maintenance services and avoidance of the additional costs related to lapsing on plugins latest update release.

Noting, you will continue enjoying our services, we will still answer your questions but in this case you will do it on your own, we will no longer handle any updates for you and no priority support. maintenance and support is not compulsory but it is imperative that you keep your website updated as it helps your website to conform with Search Engine Algorithm. If your website is running on outdated plugins and CMS it affects the website ranking and also slows down the speed of the website in some cases.

During any period of maintenance lapse, A lot of new updates on plugins and CMS might have gone and we will be updating using the latest version we met, so if you have stayed for long without updating your website it will attract additional FEE .

During the update the whole system may break down as a result of long outdated plugins and it will require us to start afresh to develop a website with the latest versions of cms and others.

The additional FEE is not fixed it depends on how long you have stayed without updating your website

You can never predict when you will need our support, and also we will continue to update your website to the latest versions of plugins and CMS and will always align with Search Engine Algorithm.  Your website will always look fresh from year to year.

Yes, but the FEE will be much higher than when you subscribe for the yearly plan as it will be calculated based on time and how intricate the maintenance will be. You don’t encourage Pay As You Go method.

There is no fixed price for it, it depends on the kind and size of the website.

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